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MobilityCare Customer Support
Your Trusted Partner in Mobility Solutions
At MobilityCare, we are committed to providing top-quality support to help you find the right mobility and rehabilitation aids. Whether you're making a purchase, scheduling a demo, or need assistance with servicing and repairs, our expert team is here to assist you.
How to Contact Us
Phone: (03) 9568 8383 (Monday – Friday, 9 AM – 5 PM AEST)
Email: [email protected]
Showroom Address: 39 Cambro Road, Clayton VIC 3168
We encourage you to visit our showroom to trial a range of products or speak to our specialists in person.
Placing an Order
- Online Enquiry: Fill out our Product Enquiry Form and our team will assist you with pricing and payment options.
- Visit Our Showroom: Explore our product range in person at 39 Cambro Road, Clayton VIC.
- Phone Order: Call us at (03) 9568 8383 to place an order directly.
- Dealer Network: We work with 250+ dealers across Australia. For more details, visit our Payment Options page
Delivery & Shipping Information
We ship Australia-wide from Melbourne and always aim to find the most cost-effective courier for your location.
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| VIC (Metro) | 1-2 Days | 1-2 Days |
| VIC (Rural) | 1-3 Days | 1-2 Days |
| NSW (Metro) | 2-3 Days | 1-2 Days |
| NSW (Rural) | 3-4 Days | 1-2 Days |
| QLD (Metro) | 2-3 Days | 1-2 Days |
| QLD (Rural) | 3-4 Days | 1-2 Days |
| WA / NT / TAS (Metro) | 3-4 Days | 1-2 Days |
| WA / NT / TAS (Rural) | 4-5 Days | 1-2 Days |
Returns & Warranty Policy
We stand by the quality of our products and offer a 7-day money-back guarantee on non-customised items.
- Full Refund (excluding shipping costs): Return your product within 7 days in original condition.
- 30% Restocking Fee: For returns between 8-30 days from purchase.
- Manufacturer Warranty: Most of our products come with a minimum 12-month warranty.
- Battery Warranty: 6 months warranty on all battery-operated products.
Need to start a return or warranty claim? Submit a Request Here
Repairs & Servicing
We provide comprehensive servicing and repairs for all products purchased through MobilityCare.
To book a service demonstration, please email us at [email protected]
Visit Our Service Centre at 39 Cambro Road, Clayton VIC 3168
Call Us: (03) 9568 8383
Product Demonstrations
- In-Store Demo: Visit our showroom where our expert team will guide you.
- Home Demonstration: For eligible customers, we offer home demonstrations.
- Virtual Demo: Live video session from the comfort of your home.
- Dealer Network: If outside our service area, we can arrange a dealer demonstration.
Find a Local Dealer
MobilityCare works with a nationwide dealer network. If we have a dealer near you, we will direct you to them for local service, demonstrations, and purchase assistance.
Enter your postcode here to find your nearest dealer.
Frequently Asked Questions
- Call Us – Speak with our team at (03) 9568 8383 for assistance.
- Online – Place an order on our website.
- Showroom Visit – Visit us at 39 Cambro Road, Clayton VIC 3168.
- Approved Dealer – Purchase through a local dealer in our network.
- In-Store Demo: Visit our showroom for a hands-on trial.
- Home Demonstration: Available with an Occupational Therapist (location limits apply).
- Virtual Demo: Live video demonstration from your home.
- Dealer Network Demo: We can connect you with a local dealer.
- ✅ National Disability Insurance Scheme (NDIS) – For eligible participants with disabilities.
- ✅ My Aged Care – For seniors requiring mobility equipment.
- ✅ TTransport Accident Commission (TAC) VIC – Support for individuals in transport accidents.
- ✅ WorkSafe (State-Based) – Assistance for workplace injuries.
- ✅ Department of Veterans’ Affairs (DVA) – Support for eligible veterans.
We will work with any funding body available to help you secure the funds needed for your mobility equipment. For more details, visit our NDIS & Funding Page or speak with our team.