Customer Service

Customer Service operator

Customer Service

To ensure you have a fulfilling experience with MobilityCare we offer the following.

If you are sure of what you need and see it on our website please order and we will deliver it quickly. Interstate deliveries may be handled by our dealers to reduce shipping costs.

You are welcome to visit our showroom at 39 Cambro Road, Clayton 3168 so we can understand your mobility needs and demonstrate an appropriate mobility or rehabilitation aid. Our customer service staff are there for your needs.

We demonstrate certain products at your home or residence in conjunction with your Occupational Therapist, Physiotherapist or other Health Professional. Our customer service staff will be pleased to visit, demonstrate and quote.

Deliveries are 100% guaranteed and we offer a no quibble 7-day money back guarantee for non-customised items.

Our products have a minimum 12 months Warranty (batteries 6 months) and some manufacturers warranties are longer. An example is the TOPRO Troja 5 year warranty. Please ask our customer service staff for full product specifications and warranty.

We service and repair the products that we sell. Our experienced service team is mentored by the founder of MobilityCare, Ian McLean a highly experienced engineer.

To speak with a MobiltyCare representative please call us during normal business hours. Alternatively, you can submit an enquiry form.